Important reminder of your obligations as an international seller
When selling on our website as an international seller, there are important requirements you must follow to ensure a great experience for customers. Understanding and complying with these requirements is essential for successful international selling and is required for your participation in Amazon’s international selling programs.
Before you begin selling on an Amazon marketplace website in a country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, you should understand the laws that apply to you as a seller on our website, and you must only list and sell products that comply with those laws. You should consult with your legal and tax advisers who understand the requirements that may apply to you so that you only offer products on the Amazon marketplace website that:
- You are permitted to sell,
- You are able to deliver to the customer on time, every time with no customer surprises, and
- You are able support after the sale.
The following apply for each product you offer, promote or sell on an Amazon marketplace website:
- Customer Expectations. You will provide customers with accurate information about the location from which you are shipping your product.
You need to provide an accurate shipping address in your seller profile and manage customer expectations by stating the actual shipping times from your location. You will be responsible for meeting the shipping expectations for all orders you receive.
- Delivery to the Customer. You must use a reliable shipping method so customers receives their purchases on time, every time.
Do not expose customers to customs delays and additional duties and taxes on their purchases. You are responsible for complying with all import and export obligations and for payment of all applicable duties and customs fees. In short, customers must receive exactly what they order without any additional charges or fees and within the estimated delivery date posted with your offer on the Amazon marketplace website.
You must be prepared to respond quickly to customer contacts in the language of the Amazon marketplace.
Important notice for international sellers shipping from the United States to Mexico:
Not all shipping options deliver the transit speeds that Amazon customers worldwide have come to expect. For example, a recent study of orders fulfilled by sellers shipping from the United States to Mexico showed that approximately 69% of orders shipped via United States Postal Service (USPS), which uses Cores de México/Service Postal Mexican (SEPOMEX) for delivery within Mexico, did not meet Amazon’s international shipping transit time requirements. To provide a great customer experience on shipments from the United States to Mexico, we strongly recommend that you use other carriers (e.g., FedEx, DHL, and UPS).
- Customer Service. You must be prepared to respond quickly to customer contacts in the language of the Amazon marketplace website in which you are registered to sell.
Customers expect prompt, helpful service when they have questions or concerns about your products. You should have customer service specialists who (i) understand your products, (ii) know where the customer’s product is and when it will be delivered, and (iii) are able to respond quickly (but in any case within 24 hours) to customer e-mail contacts in the language of the Amazon marketplace website in which you are registered to sell.
- When you interact with Reactivate Amazon Seller Account or Seller Support, you are required to communicate in English or in the language of the applicable Amazon marketplace website in which you are registered to sell.
- Right to Sell. You must be permitted to offer, promote and sell the product on that website.
The laws of each country are different (and laws may vary within countries). As the seller of your products, it is your responsibility to ensure that you do not present customers with offers for your products unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the product to all potential customers.
For example, you should confirm that:
- Applicable export and import laws permit the delivery of that product to each potential customer,
- Your product meets local consumer protection, product compliance and environmental regulations. For example, the product should comply with local age restrictions, usability requirements (e.g., have accompanying product documentation in the local language) and product safety requirements and certifications (e.g., comply with all hazardous materials restrictions, include required labeling on the product), and
- Sale and delivery of your product will not violate the intellectual property rights of others (e.g. the product manufacturer).
- Listings. You will list your products using the primary language and currency of the Amazon marketplace website in which you are registered to sell.
- Customer charges. Your listing will include all applicable charges and taxes (including VAT, customs duty, excise taxes, etc. as applicable). You will provide VAT invoices to the customer upon the customer’s request, if applicable.
- Returns. For details about Amazon.com’s policies and procedures for international returns, see Customer returns for international sales.
- Taxes. You are solely responsible for (i) determining whether any taxes apply, (ii) accounting for any taxes due, and (iii) Intrastate reporting to the appropriate tax authority. You are responsible for meeting any GST/VAT obligations that apply, including GST/VAT obligations in the Elected Country, the country to which you deliver your products, and any other applicable countries.
- You’re Selling Agreement. You will, at all times, comply with the terms and conditions of your selling agreement.
Important reminder of your obligations when using Fulfillment by Amazon
Before you begin using Fulfillment by Amazon (FBA) in an Elected Country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, please carefully consider the following matters with your legal and tax experts (as you deem necessary) and only participate in the FBA service when you comply with all of the following:
Delivery of Inventory
If you choose to send inventory directly to Amazon from outside your Elected Country, you must use an import broker (either one of your own choosing or one designated by Amazon). All inventory sent directly to Amazon from outside the Elected Country must be sent under “Delivery Duty Paid destination” freight terms with all relevant import duties and other taxes paid. Amazon will not be responsible for any import duties, taxes, collect freight or miscellaneous charges associated with importation into the Elected Country.
If you choose to send inventory directly to Amazon from outside the Elected Country, you will need to obtain an import surety bond.
Importer and Consignee
If you choose to send inventory directly to Amazon from outside the Elected Country, you will list yourself as the importer and consignee, will not mention Amazon as the importer or consignee, and will register as a non-resident importer as necessary. Amazon will not act as importer of consignee of this inventory.
Return Shipping Address.
Amazon is currently unable to return FBA inventory to an address outside of the Elected Country. Furthermore, the FBA service does not currently support pick-up options for sellers at our fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in the Elected Country.